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Citi complaints

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388 Greenwich Street
New York, NY 10013-2375 | Get Directions

(212) 693-3302

https://www.citi.com/

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Total Amount in Dispute:
$144.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Citi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Citi

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4/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

2/6/2024

Late fees on payments made on time. The payments were due on the first and. I made them on the first through bill-pay through my bank. Other bills paid the same way were not taxed at all. This was a purchase that was supposed to be 12 months no interest and they robbed me with the 40.00 dollar late fees. Resolution Sought Refund late fees for payments that didn't have even a one day grace period.

Company Response

2/28/2024

UPDATE: 3.15.24 We received your verification of deposit, however due to a current change in policy the request must be submitted through Bank VOD website at www.bankvod.com. We have enclosed the instructions to guide you through the process. If you have any questions, please call CitiPhone Customer Service at 1-800-627-3999. For Text Telephone Service (TTY): We accept 711 or other Relay Service. Representatives are available to assist you 24 hours a day, 7 days a week. Company states: We received your inquiry regarding the named customer. We will contact the customer directly within 15 calendar days regarding your request. If BCA has any questions concerning our response, we would ask that you contact our customer directly for that information.

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