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Citizens Debt Relief complaints

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99 Madison Avenue Suite 901
New York, NY 10016 | Get Directions

(800) 560-3956

http://www.citizensdebtrelief....

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Total Amount in Dispute:
$1,484.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Citizens Debt Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Citizens Debt Relief

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2/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,484.34 Amount Settled: $0.00

Customer Complaint

1/23/2024

Good afternoon, I have had continuous customer service issues with this company. They have refused to return my calls. I have contact my loan agent multiple times over the last 4 weeks and no reply, calls, or any communication whatsoever. Resolution Sought Pay me back for my services paid to the company that I have not received any results for.

Company Response

2/20/2024

Per customer: I have settled my issues with this company. The company finally got in touch with me and assured me of an employee management system failure. They are in the process of sourcing new ways of doing business in their customer service.

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