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Citizens Guaranty Bank complaints

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488 South Main Street
Stanton, KY 40380 | Get Directions

(833) 836-9242

https://www.cg.bank/

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Total Amount in Dispute:
$820.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Citizens Guaranty Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Citizens Guaranty Bank

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7/31/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $819.81 Amount Settled: $0.00

Customer Complaint

7/30/2025

I have been paying my loan in person and in full at CG Bank's Stanton, KY branch using cash. Despite this, CG Bank has issued me repeated false late payment notices, including one dated July 26, 2025, even though I made a $560 cash payment on July 18, 2025, which was accepted and receipted by their teller. I have visited the bank in person at least 6-10 times to resolve this ongoing error. The bank has failed to correct their internal records or provide any accountability. This situation is causing undue stress and risks damaging my credit report. I am attaching documentation (a copy of the receipt and the incorrect late notice) and requesting the BBB help me obtain: Resolution Sought A correction of my loan record Removal of any late fees Written confirmation of account status Assurance this will not be reported to credit bureaus

Company Response

7/31/2025

Per consumer: The business (CG Bank) has now resolved the issue I submitted a complaint about. Please consider this matter closed. Thank you,

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