Complaints for City 2 City in Downey, CA - 13156913

11856 South Paramount Blvd Suite D
Downey, CA 90241 | Get Directions

(562) 869-9990

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege dissatisfaction with the prepaid rental lists and lack of services provided. Specifically, complainants state that the lists provided, if any, do not meet their criteria, no address exists, or the information is not accurate. The company responds to one complaint by stating they have provided everything as promised and the agreement signed by the customer clearly states there are no promises or guarantees. The company responds to another complaint by stating that all they do is give the prospective landlord a filled out application, the lists are free.

Complaint Closing Statistics

0 complaints against City 2 City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

City 2 City complaints