Find a reputable business?

Complaints and Resolutions

City Appliance Repairs complaints

Read Complaints File Complaint View Full Report

3619 Pebble Creek Court
Mason, OH 45040 | Get Directions

(513) 704-3556

https://cityappliancerepairs.n...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$125.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against City Appliance Repairs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against City Appliance Repairs

Sort by

5/27/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

Refrigerator was making a noise but was cold. they came and replaced the fan, now refrigerator is not getting cold Resolution Sought Either fix the refrigerator or return my money

Company Response

5/20/2024

I would like to return money

Customer Rebuttal

5/22/2024

Return my money

Company Final Response

5/23/2024

Yes How do you want it, by cheque or venmo

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile