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City Nails complaints

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618 South 5th Avenue
Maywood, IL 60153-2007 | Get Directions

(708) 410-0074

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against City Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against City Nails

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11/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

The nail shop I visit Three times there, so my husband and I went to get a fill and the guy in City Nails didn't do so good on my fill in, so he starts cutting my nails off, I didn't want that, but he did it anyways as he cutting them all off, I said to him you cutting off too short, so he pitch my meat, so I said ouch and a nail pop in his eye and one pop in my husband eye, so he started saying he was sick and for me to come back tomorrow. I said no I can't go to church with my nails like this of course we had words I had to call the police so now comes Saturday night I'm getting calls saying I'm all over the internet and my car license plate, so of course I started crying asking everyone how to report these lies I didn't vandalized the nail shops trying to get me kicked out the shops people on the internet talking crazy about me that really hurt and saddens me there was no truth to that so I call police and they told me to get in touch with BBB I got police report number. Resolution Sought To apologize and let peoples know that they lied on me and pay me for my nails.

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