Find a reputable business?

Complaints and Resolutions

City of LaGrange Utilities complaints

Read Complaints File Complaint View Full Report

200 Ridley Avenue,
LaGrange, GA 30240 | Get Directions

(706) 883-2000

http://www.lagrange-ga.org/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against City of LaGrange Utilities closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against City of LaGrange Utilities

Sort by

6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

I am a disabled nursing aid. Paralyzed from the bellybutton down. My lights were cut off at 20 or below on the 16 of February 2023. The ppl at the office knows I'm disabled and said so what do you want me to do. They have turned around my help telling to oay all or nun at all. They have turned off my water. Let alone freeze they are depriving me if my medication. Now I am in an extreme amount of pain. I've paid what u can but they are adding more to my bill. Resolution Sought That I get justice for the pain they have caused me.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile