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City Towing Inc complaints

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880 NW 1st Avenue
Boca Raton, FL 33432-2604 | Get Directions

(561) 347-9794

http://www.citytowinc.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against City Towing Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against City Towing Inc

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

My motorcycle was towed to their "business" after paying $500 to have it released I noticed immediately that oil had leaked out as it was sitting in a puddle of oil, i then started it and white smoke bellowed from the muffler. Upon noticing the smoke I inspected the bike in their parking lot and noticed that the fairings (plastic body coverings) were scratched in multiple places and cracked. There was fresh gravel on the muffler as well as oil coming from the muffler itself indicating that the bike had been dropped. Resolution Sought Reimbursement for the fee as well replacement parts for the damages that they caused.

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