Complaints for Civil Career Corps in Whittier, CA

11515 Starlight Ave
Whittier, CA 90604-2525 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive advertising in connection with government employment positions and inability to receive refunds. Specifically complainants allege they do not receive any employment the company fails to disclose there are fees associated with obtaining job finding services and failure to issue refunds when services are not fulfilled as agreed. Customers complain they are not made aware that the company is not affiliated with the government until after the purchase is made. Complainants also allege difficulty contacting the company to inquire on positions testing or to cancel services for a refund.~~The company responds to a few complaints by denying refunds referring to their terms and conditions regarding their refund policy and money back guarantee. According to the companyÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚Â¢s response the money back guarantee is based on the results of official employment exams. In another case the company denies the refund request stating the money collected was earned because they fulfilled the advertised service.

Complaint Closing Statistics

0 complaints against Civil Career Corps closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Civil Career Corps complaints