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CJW Waste Management complaints

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1539 State Route 8
South Portsmouth, KY 41174 | Get Directions

(606) 932-2789

http://www.cjwwaste.com

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Total Amount in Dispute:
$133.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CJW Waste Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CJW Waste Management

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9/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $133.00 Amount Settled: $0.00

Customer Complaint

8/16/2021

I paid them for ahead for Trash removal. They have not picked my trash up in 2 weeks and will not return or answer calls. I,tried to send a message and the number is invalid . Wsaz channel 3 out of Huntington West VA. ran a story on it. They were able to contact them I don't know how. They also have a lawn care and landscaping service. They have not contacted me or attempting to. What can I do??? I'm not the only one. There are maybe hundreds. I need my money I'm on a fixed income. Resolution Sought Reimburse me my money and contact all the people they took money from and get rid of the 2 weeks trash which will turn into 3 weeks next Wednesday

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