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CK Movers complaints

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P.O. Box 1571
Knightdale, NC 27545 | Get Directions

(919) 525-9050

http://www.ckmoversnc.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CK Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CK Movers

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5/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

On February 11, 2022, we hired CK Movers (Charlie and Kim) to move the contents from our old home to our new home. We are an elderly couple who are antique collectors and build and sell dollhouses. We continued to live between both houses until we could remove all of our belongings. After the move we started noticing missing items. These items include furniture, clothing, jewelry, shoes, and linen. We contacted the movers, who of course denied everything, and attributed our losses to disorganization, I guess due to our age. We contacted the police, but without proof, there was nothing they could do, of which I'm sure the movers are aware. They also suggested that we were not being truthful. We have no reason to lie about our losses. Resolution Sought Return our belongings.

Company Response

5/12/2022

We have spoken to the customer and Sheriff department in regards to these claims and as stated, in our 7 years of business, our crew/team leader has never not inspected the moving truck after a move. In a few cases, we've had screws, a remote for a TV, a power cable remain on the truck but never have a customer complained about furniture, dishes, shoes, clothes, and a doll house disappearing. We've done honest business over the years to come. I'm happy to answer any other questions you have in regards to this matter.

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