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Claiborne's Thriftway complaints

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710 North 4th Street
Lamesa, TX 79331 | Get Directions

(806) 872-5196

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Claiborne's Thriftway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Claiborne's Thriftway

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12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/22/2021

On 11/19/2021. 3:50 pm. I cashed a check at customer service, they shorted me $100 of my check. when confronted, bought it to her and the manager Rebecca attention, they disrespectfully talked down to me; told me not to come back said it was normal and said it happens all the time. Very poor customer service, it was done deliberately, do to a phone call I took a the moment, along with the cashier trying to keep my receipt , so I wouldn't have a part of my proof of what I was due back , I had to ask for it, I asked them was it standard practice , and was told it happens all the time, very unprofessional, and the manager Rebecca asked me in a threatening manner with hand motioning, do I want to make something of it , told me to do something about it , the cashier knew she was busted and management upheld the error, this store is taking advantage of the customers outright!!! Resolution Sought Give me the money shorted. Remove the thieves from positions that require them to handle the paying customers money that pays there salaries!!

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