Complaints for Claremont Auto Center in Claremont, CA

508 Auto Center Drive
Claremont, CA 91711-5470 | Get Directions

(909) 625-1500

http://www.claremonttoyota.com

Monday - Saturday: 8:30AM - 10:00PM

Sunday: 9:00AM - 10:00PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some customers complain that they are overcharged for parts and repair costs. Other complainants allege they believe that repairs are performed unnecessarily or that the service department was negligent because they failed to advise customers of failing parts while still within the warranty period. Several customers complain they experienced problems with new vehicle purchase contracts or lease agreements. A few report that the dealership fails to pay off existing contracts as agreed when vehicles are used as downpayments. The company responds in some cases by disputing the allegations and offering explanations for their actions. Issues of over charging were generally not addressed. Some complaints are unresolved meaning the customer is not satisfied with the company's response. Several complaints are unanswered.

Complaint Closing Statistics

0 complaints against Claremont Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Claremont Auto Center complaints