Complaints for Clark & Clark in Agoura Hills, CA

29019 Indian Ridge Court
Agoura Hills, CA 91301 | Get Directions

(310) 917-1050

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company does not file the proper documents, or if the documents are filed, they are either incomplete, incorrect or the check written for the filing fees is returned for non-sufficient funds. Complainants further allege difficulty contacting company personnel regarding their case. Others allege the company charges for fees that do not exist or the company did not serve documents to parties related to the case. One complainant alleges the company offered legal advice that they are not qualified to give. The company responds to a few complaints by stating they feel they have fulfilled their side of the contract, or explaining they provided services and feel entitled to get paid for their services. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Clark & Clark closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Clark & Clark complaints