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Classic Lawton Chevrolet complaints

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8308 NW Cache Road
Lawton, OK 73505 | Get Directions

(580) 215-5957

http://www.classicchevynation....

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Classic Lawton Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Classic Lawton Chevrolet

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11/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

I purchased my vehicle last September. I have called and made several complaints to the dealer ship, was told to bring the vehicle in three times for repairs, i recently took it in again. Because the vehicle was not repaired correctly the first few times. I paid a deductible and still the vehicle is not working correctly. Something needs to be done. My payment is on time every month. This company is corrupted. I'm a disabled veteran with a set income. I need reliable transportation. For myself and my family. I have reached out to them many of times. And I'm getting know where with the vehicle issues. Its shaking, the breaks squeak. Which i was told it because they are new! It wont shift to park. And now its telling me my steering column is off. All check engine lights are on. The company is reusing to come pick the vehicle up and take it to the dealership, it is not drive able at this time . the company is also refusing to give me a loaner every time. I have sever ptsd and anxiety problems, i can not. Sit in a dealership all day waiting for repairs Resolution Sought I need a vehicle that will not give me problems. I need a reliable vehicle. Or they can cancel the contact and keep the vehicle that's giving me all these issues. And i want all my money back for each payment and i want my down payment back as well. I have warranty but the company has denied me to use it to the advantage of getting it fixed

Company Response

11/9/2021

Each time this vehicle was brought to our shop it was repaired. When Mr. Hankieson contacted us pertaining to the most recent problem we had the vehicle towed to the shop, and upon further conversation with the customer we were able to trade him into a different vehicle. As of this time, i believe Mr. Hankieson is happy with the results of that trade.

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