Find a reputable business?

Complaints and Resolutions

Classic Performance Products complaints

Read Complaints File Complaint View Full Report

378 East Orangethorpe Avenue
Placentia, CA 92870 | Get Directions

(714) 522-2000

http://www.classicperform.com

Monday - Friday 8am-5pm
Saturdays 8am-Noon

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$580.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Classic Performance Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Classic Performance Products

Sort by

2/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $40.52 Amount Settled: $0.00

Customer Complaint

1/20/2023

I 0rdered a master cylinder/bracket kit short bracket. They sent me a kit with a long bracket. I told them it was not what I ordered and I was returning it. They sent me an authorized shipping label. Bottom line they gave me credit for the part but not the shipping THEY SENT THE WRONG ITEM. Resolution Sought Refund the $40.52.

12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $539.50 Amount Settled: $0.00

Customer Complaint

11/15/2021

Never buy anything from this company!!! If you end up not liking what you ordered and want to send it back they will charge you a 20 restocking fee plus shipping that you will pay both ways! Ordered a gas tank and did not receive the one shown on their website which is also misleading. Called and got an RMA, sent it back, and the total cost was originally $539.40 and took more than a month to have my account credited while they used my money to scam others and when all was said and done only received a $333.75 refund. That order cost me >$200 and i ended up with nothing but $200 less than i started with. They are criminals!!! They are scam artists!!! Tech support said they would call me back after several calls to assist and never got a call back!!! When i called to get answers to my final credit they could care less about making the customer happy!!!! Post this everywhere and never purchase anything from this scamming company. Resolution Sought To take away as much business as possible from this criminal corporation! Refund my $200.00

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile