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Classic Volkswagen Gastonia complaints

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4417 Wilkinson Blvd.
Gastonia, NC 28056 | Get Directions

(980) 448-3010

https://www.classicvwgastonia....

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Classic Volkswagen Gastonia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Classic Volkswagen Gastonia

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12/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

11/24/2021

I bought a 2007 Toyota Camry from Classic Volkswagen in the month of July .l paid cash the car, and unfortunately they held back information that the owner did not have a title. So now l have been paying insurance on the car and can not even use it.now they are refusing to give me my money back they keep giving me 30 day tags this will be the third set of tags they admitted to losing my paperwork but that's not my fault now all I get is lies and l just want my money back Resolution Sought Help me get my money back

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