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Classmates.Com (Headquarters) complaints

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1501 4th Avenue STE 400
Seattle, WA 98101 | Get Directions

(206) 301-5700

http://www.classmates.com

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Total Amount in Dispute:
$124.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Classmates.Com (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Classmates.Com (Headquarters)

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9/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

I noticed that my debt card was being charged $60 and called classmates to cancel and refund money. They would not. I called bank and got a stop payment. PayPal then took the money from my credit card. Classmates said I greed to a renewal of which they don't refund. I don't remember seeing that but also tried canceling before the new term started. I filed a complaint with PayPal of which they said they wouldn't help. Resolution Sought Refund $60.

5/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $64.00 Amount Settled: $0.00

Customer Complaint

5/3/2022

Took money out of my acct without my knowledge. Called the company they refused to refund $18.00 plus they over drafted my acct, so there is also a few of $36.00 for a total of $54:00. I called this morning Monday May 2nd 2022. And the response I got is they don't do refunds. Resolution Sought The only thing I want is the $18.00 plus the overdraft fee they created on my acct which is $36.00.

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