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ClassWallet complaints

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6100 Hollywood Blvd., Suite 409
Hollywood, FL 33024 | Get Directions

(877) 969-5536

https://classwallet.com/

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Total Amount in Dispute:
$81.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ClassWallet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ClassWallet

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9/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $81.36 Amount Settled: $0.00

Customer Complaint

8/30/2023

I paid for part of my order with my own funds on the 16th of august and on the 29th i called to find out where my funds were when they rejected my order. They told me it would be 8 to 10 business day before i woukd get my funds because they inky have one peron reconciling their refunds. And also tried to tell ne my bank, Regions bank would not be able to return my funds for 8 to 10 business day because that is how long it would take my bank. Resolution Sought I woukd like my funds or anyone elses' funds to be returned in a more timely manner. They have already had my monies for 13 days so they know it has cleared their accounts. It should bee returned to ne un 3 to 5 business days.

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