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Classy Nails & Spa complaints

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15784 LaGrange Road
Orland Park, IL 60462 | Get Directions

(708) 226-1212

https://classynailslakeviewpla...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Classy Nails & Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Classy Nails & Spa

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I visited on Saturday, March 9, 2024. My appointment was for 3:00P.M. Upon sitting down for service the nail tech confirmed my service e of no-chip manicure. I told her I wanted a design and she asked that I go online to find one. I found a picture of nails I wanted and showed it to her. I showed it to her twice. Once she began the heart design I asked about the nail tips which were painted in the picture as well. She stated that she had already applied a top coat; however after adding the design to two nails she put a clear coat on ALL my nails. She kept looking past me to the front of the salon where other people were seated. I believe she could have added the tips, but she did not because she wanted to take another customer. I paid even though I was unhappy with the service received. After going next door to buy something from another store, I returned and asked Hu, manager, at the front desk if I could make an appointment for someone else to fix my nails and I showed him the picture. He looked for an appointment, but he continued to go back and forth with me. I felt as though he was arguing with me. He said she was not seeking another client, which was untrue. When I finished my service I went to the bathroom and when I passed back through the salon I saw her serving another customer. I asked for a number to speak to the owner and Hi said I could not. I wanted to issue a complaint against him and the nail tech. I asked if I should contact BBB and he said "yes". Resolution Sought I would like to speak to someone else at the company. I would like to file a customer service complaint against Hu, store manager. I think he has poor customer service.

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