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Clayton County Water Authority complaints

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1600 Battle Creek Road
Morrow, GA 30260 | Get Directions

(770) 960-5200

http://www.ccwa.us

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Clayton County Water Authority closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clayton County Water Authority

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11/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

10/15/2021

Clayton County Water Authority are not providing disconnection dates to customers and turning off customers water. They send invoices with due dates and balances but not informing customers that water will be disconnected. They are collecting way too much money from customers for reconnect fees causing more hardship to customers. The customer service reps are very rude and hangs up on you because you say you going report this. They are refusing to give out information of who to contact to file a complaint against the company. This needs to stop and customers needs to be notified in writing if service is subject to be disconnected. Whether you have a disability or not customers need to be notified. I am disabled as well as my daughter is disabled. The public needs help to stop CCWA from doing this. I was told by several reps that CCWA does not give customers disconnecting notices they just disconnect them. Resolution Sought I need the reconnect charges off my bills and needs to be notified in writing.

Company Response

11/15/2021

Company states; As a representative of Clayton County Water Authority (CCWA), I would like to inform you that on October 14, 2021, at 12:53pm I spoke with Ms. Lee concerning company. At the time Ms. Lee expressed her frustration with our disconnect policy and lack of communication. During our conversation, I explained CCWA's methods of communication to warn customers of pending disconnection as well as our payment extension options. CCWA notifies customers of pending disconnections by mailing a past due bill, as well as a phone call two days prior to interruption of service. As courtesy Ms. Lee's disconnection fee was waived, and her service was restored that day. Customer was provided with tips on how to go about making payment extension should she need additional time on her future bills.

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