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Clayton Homes, Inc. complaints

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5000 Clayton Road
Maryville, TN 37804 | Get Directions

(865) 380-3000

http://www.claytonhomes.com

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Total Amount in Dispute:
$639,100.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against Clayton Homes, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
6	Unanswered

11 complaints against Clayton Homes, Inc.

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7/1/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/10/2025

I will need an attorney for this matter. Certified helpers involved. Will need to send a letter faxed over. Team of local facilities involved also. Please respond when able to [email protected]. Resolution Sought Stop harassing me after 19 + years.

Company Response

6/18/2025

Dana, We are not sure what you are needing assistance with. Please call us at 1-877-264-2812 so we can assist you.

8/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $85,000.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

We have bad flooring, bad sewer lines, bad door, crooked windows, staples everywhere, stuff under linoleum, trim coming loose, not enough screws on trim outside. Resolution Sought Other than a new home, not much can be done.

Company Response

8/13/2024

Mr. Armstrong, We are sorry to hear that you aren't satisfied with the quality of your home. The home building facility has offered as recently as 8/9/24 to send out a contractor to address your service items and you have declined service from the contractor. If you have changed your mind and would like service to be completed, please reach back out to us.

Customer Rebuttal

8/16/2024

Why would I let them back? I've had to redo most of the stuff they done...I had to hire a plumbing contractor to fix sewer in the home...because the guy you sent said he wasn't touching it...he also told me that he wasn't licensed....so why did you send someone to do plumbing work, when he didn't have a license?? like I told you, the entire house would have to be redone...flooring, sheet rock, etc....also, I asked in my last email, what are you willing to do, still no answer....just because someone's feelings was hurt??? Not one, and I mean not one representative has come to look...had to buy our own door knob..no one showed us anything...had to clean it up ourselves, afterwards is when we found the flooring is bad in every room of the house....

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