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Clean Bee, LLC complaints

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761 Harleysville Pike
Tellford, PA 18969 | Get Directions

(215) 859-7087

https://cleanbeellc.com/

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Total Amount in Dispute:
$244.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Clean Bee, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clean Bee, LLC

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2/16/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $244.10 Amount Settled: $0.00

Customer Complaint

2/1/2023

I hired this company to come and clean my carpets the owner was supposed to come out instead she sent some one else my carpets were not cleaned as promised l was not happy with the services they provided and ask for a refund. Was told that a refund would be credited and it was not. Owner went away for two weeks promise when she comes back will reclean the carpets, but did not. l reached out so many times with no answers until today saying they were having family issues. owner was very rude and unprofessional. l don't want to deal with this company any longer just want my money back because the services they provided was not satisfactory and she did not clean the stains out of my carpets as promised. Resolution Sought I want a full refund

Company Response

2/9/2023

I gave her a second appointment to re-clean at no charge. Upon our arrival we were greeted with no answer at the door or response to calls or texts. After 20 minutes or waiting for a response, we left. After the client finally responded, we reschedule yet again however she did not acknowledge this was an acceptable time so gave the appointment to another valued customer. It is true that I went on vcation, I got married (once in a lifetime occurrence) an came home to my father having complications from surgery. I talked with this customer at my first available moment, realized how unreasonable she is and sent a refund. This was less than 3 days ago. I responded to the customer directly to her issues, you can read in the response, issued her a refund (which I have stopped payment on because of this badgering)

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