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Clean Concept, LLC complaints

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531 Highway 22 East, Suite 14
Whitehouse Station, NJ 08889 | Get Directions

(908) 534-7617

http://www.cleanconceptsdrycle...

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Clean Concept, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Clean Concept, LLC

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8/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

7/6/2021

On June 7th, 2021 , I dropped three curtain panels at Clean Concepts Business. They were to be dry cleaned and hemmed. She would not give me a defined price because they were a little damp. I left the three pieced with her and she gave me a receipt number #396752. The valule of the curtains are over a hundred dollars and she has refused the return of my curtains over a month. I stopped in every week to ask for them and she keeps making excuses about the job. I want them returned asap. She accepted my merchandise and has failed to finalized the transaction. Resolution Sought I need my curtains back and I want the work finished somewhere else. They cost me over one hundred dollars.

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