Find a reputable business?

Complaints and Resolutions

Clear Rate Communications, Inc complaints

Read Complaints File Complaint View Full Report

2600 West Big Beaver Road, Suite 450
Troy, MI 48009 | Get Directions

(877) 877-4799

http://www.clearrate.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$913.00

Total Amount Settled:
$0.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

6 complaints against Clear Rate Communications, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

6 complaints against Clear Rate Communications, Inc

Sort by

2/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $212.70 Amount Settled: $0.00

Customer Complaint

1/17/2025

My home land line phone has not worked since last of October 2024. I am still getting billed with no service. I have filled out several repair tickets, left message about phone problem with return call request and waited for next representative to take my call . After about 10 minutes response came that no representative was available with a hang up. Hang up when CS/rep line and repair line number was called. Resolution Sought Take my call, stop billing me and refund for bills paid without any service or call to me for an attempt on their part to repair phone problem

8/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $264.00 Amount Settled: $0.00

Customer Complaint

7/30/2024

I'm with this Telephone company been trying to reach them to repair my Telephone for last month and 1/2 no answer no response won't call back so I quit paying no since having service when I need a repair can't hear and static is crazy Resolution Sought Call us even and not pay bill

Company Response

7/31/2024

We apologize for the inconvenience caused by the service disruption and our delayed response. To address feedback on long wait times, we've implemented a voicemail system. Please leave a detailed message with your account number and phone number so we can prioritize your call and follow up promptly. Without identifiable information, it becomes challenging for us to locate your account and return your call. POTS (Plain Old Telephone Service) lines are susceptible to damage from weather and environmental factors, which can lead to service issues such as static, noise, or loss of signal. These lines require constant maintenance and repairs to ensure clear and reliable service. If you experience service disruptions, please submit a support ticket through our website: Clear Rate Residential Support Ticket(https://www.clearrate.com/residential/support-ticket). Providing detailed information about your issue, including your account number and phone number, helps us address the problem more efficiently. Unpaid bills will eventually lead to account closure. To avoid service disruptions, keep your account in good standing. If you face financial difficulties or have billing questions, contact our billing department. We can work with you to find a solution. We will apply a time-without-service credit to accounts affected by prolonged service disruptions. To qualify, contact customer service with details about the interruptions' duration and when the service repair completed. We are transitioning to a new system to better address customer issues and improve service efficiency. These enhancements will help us resolve problems more quickly and provide a better experience for our customers. For those seeking alternative options, we offer Home Connect, which operates through Verizon's cellular network. At $39 per month plus taxes, it provides reliable and cost-effective phone service. Benefits include: 1. **Reliable Network**: Consistent service through Verizon’s network. 2. **Cost Savings**: Lower monthly costs compared to traditional POTS lines. 3. **Easy Installation**: Simple setup without complex wiring. 4. **Portability**: Flexible service that can move with you within Verizon’s coverage area. Maintaining reliable communication services is essential. We are dedicated to improving our services, support systems, and infrastructure to provide the best experience possible. Thank you for choosing Clear Rate. We value your business and are dedicated to meeting your communication needs. If you need further assistance, please contact our customer service department at support @clearrate.com

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile