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ClearChoice Dental Implant Center complaints

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28411 Northwestern Hwy Suite 115
Southfield , MI 48034 | Get Directions

(248) 636-1037

https://www.clearchoice.com/lo...

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Total Amount in Dispute:
$33,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ClearChoice Dental Implant Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ClearChoice Dental Implant Center

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3/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $33,000.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I had a full mouth Dental implant from clear choice dental Implants center and I had went in to outer space and I was put sleep and been returned back home and my Dental implant was missing from my mouth and I had made a appointment to clear choice dental Implants for a replacement of my Dental implant and they the setting are gone and I have to pay another $33,000.00 dollars to have my Implant replaced Resolution Sought I would like to have my full mouth Dental implant replaced

Company Response

3/1/2024

We appreciate the opportunity to respond. The claimant was seen for consultation on March 9,2024 for dental work. He was quoted a price of $33,000 for service and never did move forward. He never became a patient of record, we did not complete any services on him, nor did he pay us any money towards treatment. Given the confidential and sensitive nature, our response is limited in detail out of our obligation to follow privacy standards. We believe we have done everything possible to resolve the claimant's issues as far as educating him on our services and ways to pay for services should he want to become a patient of record, however, we do not feel there is anything further we can provide at this point. We would be more than happy to speak with the complainant should they wish to communicate further should he want to move forward with services in the future.

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