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Clearfield Motors Inc complaints

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4048 Carlisle Road
Dover, PA 17315 | Get Directions

(717) 292-6566

http://www.clearfieldmotors.co...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Clearfield Motors Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Clearfield Motors Inc

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6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/19/2025

So my daughter was in a car accident and she had searched and searched for months for the right car and we couldn't quite find one that we liked that was also safe and was in good shape. So we sent a car Clearfield which I have dealt with them three other times by myself so I told my daughter you know it's a good dealership let's move forward with this. Against our better judgment because we were so desperate to get a car for her We did not test drive it We did not take a tour of mechanic and have them check it out which now I realize was a big mistake. So first it started with noises she ended up needing axles and then also we found out a couple days later that she needed new oil pan gaskets and an oil change because her oil pan was damaged from someone bottoming the car out. There are significant damage on the underneath of the car that we were not told about also. There is so much nemesis vehicle that was not disclosed by the dealership and we are going to proceed with suing her for our down payment so we can get another trustworthy car I just want to make everybody aware to watch out for Clearfield motors because obviously they do not do things by the book they are wolves in sheep's clothing. Resolution Sought Give my daughter a refund so she can get a reliable car that doesn't have so much damage to it.

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