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ClearOne Advantage, LLC complaints

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1501 South Clinton Street Suite 320
Baltimore, MD 21224 | Get Directions

(888) 768-4767

http://clearoneadvantage.com

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Total Amount in Dispute:
$64,297.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against ClearOne Advantage, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

8 complaints against ClearOne Advantage, LLC

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4/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,034.13 Amount Settled: $0.00

Customer Complaint

3/22/2024

In 2020, I received a consolidation loan from Clear One Advantage. Recently, one of my creditors is claiming they never received payment. I have been unable to get cooperation from Clear One Advantage. They have not provided any back up documentation showing payments made to the creditor. Now, I am being sued for nonpayment. Resolution Sought I would like Clear One Advantage to have to pay what they agreed to pay the creditor plus all legal expenses for the trouble they have caused.

Company Response

4/5/2024

Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to resolve this complaint. A member of COA's management team has reached out to Ms. Winder and are in process of resolving her concerns. COA has provided proof of payments to Ms. Winder and confirmed the completion of the settlement. COA will work directly with her creditor to provide proof of settlement completion. We regret this creditor has not reported this settlement accurately and we will continue to work with Ms. Winder until this issue is fully resolved.

3/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

My mother enrolled in a debt enrollment program, ClearOne Advantage. The initial enrollment was $14,000 with all the bills she had. $10.700 was paid already. When my mother called the company and asked when it's gonna be settled, they told her pretty soon because she only has two accounts left to settle. If she only has two accounts left to pay off, why is the pay off date sometime in 2025. What is left is close to $4000, how is it that it's gonna take more than a year to happen. My mother read a lot of bad reviews of their website. How come my mother suddenly got a call from T-Mobile about five hundred and something dollars. This organization is cheating my mother because they don't make their figures transparent. My mother struggles, she's on a fixed income and she's not well. She's deemed disabled by social security. I think my mother showed enough good faith, she wasn't trying to get over on no one, that's not her way. I have to shop for my mother because by the time she takes out for rent, she doesn't have enough to do a proper grocery shopping. Resolution Sought I'd like to close the account and whatever they got, they got.

Company Response

2/20/2024

Thank you for allowing us the opportunity to respond to Ms. Delmar's complaint. We appreciate your feedback and are happy to assist your mother. Upon review of Ms. Delmar's program all activities were in accordance with our policies and procedures. Ms. Delmar has had a very successful program thus far and we look forward to assisting her in resolving her concerns. Please have her contact us directly at Qualityassuranceresolutions@clearoneadvantage.com.

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