Find a reputable business?

Complaints and Resolutions

Clearway Community Solar complaints

Read Complaints File Complaint View Full Report

1100 Louisiana, Suite 5150
Houston, TX 77002 | Get Directions

(855) 712-7508

https://www.clearwaycommunitys...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$118.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Clearway Community Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clearway Community Solar

Sort by

5/28/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $117.85 Amount Settled: $0.00

Customer Complaint

4/8/2026

I canceled my service with clearway because I moved out of the state of Minnesota. I received my final bill and sent a payment, which they said they didn't receive. I canceled the check i mailed (which cost me 30.00) and sent another, again they said it wasn't received, so I wrote another one. The spossed lost payment was cashed on 12/30 , and the other was cashed on 1/7. I have a credit now of 117.85. When I reached out to them several time I get the same run around about it takes two business cycles to do a refund. Today the person i talked to said my check was refunded back into my account, there is no evidence of that in my bank statement. I've tried calling back and I just get a recorded message. Resolution Sought I want them to send my refund to me and pay the 30.00 check cancelation fee.

Company Response

5/18/2026

(1) Clearway maintained consistent communication with the customer regarding her move-out, billing, payments, and refund status. On 08/18/2025, Ms. Gillispie notified Clearway that she had moved outside Minnesota, and Clearway initiated the cancellation process effective 08/19/2025. Clearway advised Bonnie Gillispie we would need her final and bill confirming if her move was inside or outside of the load zone. During follow-up contacts on inbound phone call on 09/09/2025 and , inbound call on 09/10/2025, Clearway explained the move-out process, advised that billing is completed in arrears, and requested the final bill from Xcel Energy to finalize the account. After confirming the final Clearway invoice in October , the customer later reported mailing a payment on 11/01/2025. Throughout December (12/03 and 12/18), Clearway advised that the payment had not yet been received, explained standard mailing timeframes, and noted potential postal delays while also offering alternative payment options. The customer subsequently issued additional payments, resulting in duplicate payments being received and processed on 12/30/2025 and 01/07/2026. On 01/08/2026, Ms. Gillispie requested a refund for a duplicate payment as well as reimbursement for a $30 bank fee. Clearway advised Ms. Gillispie that the overpayment refund would be processed; however, Clearway clarified that bank fees cannot be reimbursed, as they are not charged by Clearway. The refund request for $117.85 was submitted and is currently pending approval to be mailed to Ms. Gillispie's new mailing address. Ms. Gillispie did contact Clearway regarding the duplicate payment but did not indicate that she would be voiding her check. On 12/18/2025 Clearway verified with Ms. Gillispie that the initial payment had not yet posted Ms. Gillispie confirmed it had not cleared her bank account. The first payment was posted on 12/29/2025, while the duplicate payment was posted on 01/06/2026. Once the duplicate payment was identified, Clearway worked internally to coordinate with the billing team to ensure the refund would be processed efficiently. This note confirms that Clearway has been proactive in verifying the payments and initiating the refund process, while clarifying that bank fees incurred are outside of Clearway's responsibility.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile