Customer Complaint
6/14/2023
They lie to you to try and keep billing you. When you try and cancel, they'll say your contract is being adjusted, and they can't cancel for eight months. When you *did* adjust your contract, eight months ago, they don't. When you try to cancel, they lie to you and tell you they will have to keep billing you two months, and then for six month months, per something-something utility. The contract that you sign, that you keep, says "Cancel Any Time. You may cancel this Agreement any time after the Recission Period [60 days] through the end of the Term by providing us at least sixty (60) calendar days' written notice ("Notice Period") and paying a $0 cancellation fee ("Cancellation Fee")." They flat out lie and deny these things. Dark patterns abound, just read their actual reviews: https://trustanalytica.com/us/ca/San-Francisco/reviews/clearway-community-solar. They didn't scam me, the credits applied are applied, but they're three months removed and I don't know if they're keeping to the agreement to giving me 20 more electrical credit than the solar cost. They don't base their credits on your usage, they will thrust *double* the KWh "credits" unto you than you actually used in a month. Your electricity will in fact cost nearly double, because they *force* you to take, and pay for, much more than you need.
They DO NOT let you cancel.
Resolution Sought
I want my account closed. I've provided notice, last week, June 1st, for contract number C10039038. I will send mail tomorrow, giving "written notice". It seems like they should accept a phone call, but they DON'T. So written it will be. They also don't tell you where to send the notice, but their address is on the contract, so I'll send it there.
Your given address does not match the address on their contract, P.O. Box 3528, Houston, TX 77253-3528.
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