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Clement Mitsubishi complaints

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4220 North Service Road
Saint Peters, MO 63376 | Get Directions

(636) 336-2006

http://www.clementmitsubishi.c...

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Total Amount in Dispute:
$560.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against Clement Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clement Mitsubishi

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4/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $560.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

DO NOT buy a car from clement Mitsubishi. They stole $560 from me. I traded in my car that they bought from me for $14500. They sent my car company a check for $13940. They said they didn't have to send my company a check for what the paid me for my car. They only had to pay the payoff amount. They tried saying they took the overage price out of the sale of my purchased vehicle witch they did not and I have proof of. The finance manager tried walking circles around me trying to make it look like they took the price out of the vehicle. THEY DID NOT! People beware when purchasing a vehicle and trading in a vehicle to clement Mitsubishi. They do not pay your company the amount they buy your car for and they pocket the rest. Look at your paperwork and call your company they paid your car off to. Resolution Sought I would like my money.

Company Response

4/12/2024

Per consumer states; Pleaes be advised that I would like to close my complaint.The issue has been resolved by taking the money off the vehicle, which dropped the price of the vehicle. I am satisfied with their response. Thank you,

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