Find a reputable business?

Complaints and Resolutions

Cletus & Sons Towing complaints

Read Complaints File Complaint View Full Report

1702 Brand Avenue
Clementon, NJ 08021 | Get Directions

(856) 739-6132

https://cletus-towingservice.b...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cletus & Sons Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cletus & Sons Towing

Sort by

3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I bought a car from Cletus Khan Mopecha in November, he delivered the car to me in Iowa, No plates no bill of sales and I paid his flight back to New jersey. He promised he was going to send the rest of the documents upon his arrival at New Jersey .I went to get it registered at the Iowa DOT and I was told the dealership he got the car from has been permanently closed so the dealership needs to reassign the car to me then provide a bill of sales for the car. I called him to explain what happened at the treasurers office . He cursed and insulted me repeatedly. The week after I told him I wanted a refund. He paid $2000 and promised to complete the balance by the end of the first week of January but hasn't refunded till date. He keeps lying every time I message him. He either lost his phone, his phone got bad or his bank account at Wells Fargo has issues. Resolution Sought Refund the $2500 balance he owes me out the $4500 I paid originally for the car.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile