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Cleveland Fire and Water Restoration complaints

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5188 Richmond Road, Suite B
Bedford Heights, OH 44146 | Get Directions

(440) 530-4881

http://www.clevelandwaterandfi...

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cleveland Fire and Water Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cleveland Fire and Water Restoration

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11/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

After a flood, I hired Cleveland fire and water restoration. Eager to start mitigating damage, I signed their agreement. The price was extremely high (17k) but they assured me that if it was not covered by insurance they would reduce the cost significantly. I was informed the issue would not be covered so I canceled the job immediately. They only worked on the house for 6 hours. They drained water(only partially because it came right back the next day), ripped out 3/4 of the carpet, and left equipment that I asked to have removed. I reached out and let them know that the issue wasn't covered and they wouldn't work with me. They took advantage of the situation thinking it would be covered by insurance. I even offered to settle the dispute just so I could move on. Resolution Sought Renegotiate terms. I do not feel like $4500.00 is fair. In fact, I called three other companies that quoted me $2,000 for the job done.

Company Response

11/8/2022

Hello Nicholas, we are very sorry to hear about your unfavorable experience. As any homeowner would be, we are sure it is frustrating when insurance does not cover a loss. We fully respect every homeowner's decision when they inform us they want to terminate mitigation services. Unfortunately, we cannot be held responsible for re-flooding, and must bill for the work that was already performed. We offered a significant discount off the estimated cost as you stated, due to the premature termination of services, and we even offered our lowest price that we could to allow us to cover expenses. We cannot speak for other companies that quoted the job and the quality of work they perform, as it is not something that can be simply compared without factoring in a scope of work. We would be more than happy to settle this debt with you. Please reach out to us at (440) 530-4881 or by email [email protected].

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