Complaints for Click N Fly Travel in Redondo Beach, CA

1801 South Catalina Avenue #101
Redondo Beach, CA 90277 | Get Directions

(310) 378-0099

http://www.clicknflytravel.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company did not refund money for cancelled tickets and failed to provide information that a flight was canceled two months prior to departure which resulted in additional expenses to make arrangements for an overnight stay. The company responds to one complaint by explaining the customer is responsible for reconfirming the reservation within 72 hours of the flight and referred the customer to the airline. This complaint remains unresolved, meaning the customer was not satisfied with the company's response. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Click N Fly Travel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Click N Fly Travel complaints