Clock Place complaints

On 9/4/2020 I brought my antique kitchen clock to clock place. I received a call that my clock needed a "complete overhaul". In January I called regarding my clock and "David" was confused about the clock, it's status, and it's whereabouts. The clock was picked up and paid for, 300.68, on February 12, 2021.. Nine months later the clock wasn't working and I brought it back in mid December of 2021. They could not find my invoice from the work done, and I used my check to verify this. I was told my repair was a priority and would be moved to the front of the line for repairs. In June of 2022, I received a call from David, I was anticipating that the clock was done. Instead he asked what was wrong with the clock. I had to call twice asking the status of the clock and my desire to pick it up and David was curt and rude stating "I bet you wish we'd close our doors". This was unprovoked and I told him I wanted to pick up my clock. Upon picking up my clock on July 29,2022, David claimed the weight of the clock "fell through" the bottom of the clock, and that he had to do extensive work and gluing to repair it. He said he should "charge me at least 75.00, but won't. When I looked at him as he described the damages incurred to my family clock, he said to me "don't look that way! Life's too short!" He also stated the clock was "finicky" and that he felt it "wouldn't work" when I got it home. My clock does not work still after being at Clock Place for a total of 12 months. Resolution Sought I desire a refund for the 300.68 spent. My clock has damages incurred by clock Place (bottom of clock) busted, which I am not seeking damages on currently, but am considering small claims court if a resolution cannot be made. My clock does not work currently, after picking it up July 29, 2022. I am heartbroken that a family heirloom has been "overhauled" and has sustained physical damages while in Clock Place care. I would never take the clock back there again. I still need my clock repaired.

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