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Clore Automotive complaints

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8735 Rosehill Road Suite 220
Shawnee Mission, KS 66215-4612 | Get Directions

(800) 328-2921

http://www.cloreautomotive.com

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Clore Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clore Automotive

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8/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

Purchased a JNC770 from Amazon (clore automotive product) hasn't worked correctly since I've had it just assumed it was the 2 different vehicles I tried to boost as I have no experience with a booster pack. Now it's at 10 volts and says full when I try to charge it and it won't recharge. Called clore automotive and they don't want to honor their faulty product. Bought it July 28th 2020 they say it's out of their warranty. But a product I've only used twice?? I will never buy their products again and I will tell everyone of their horrible customer service. Thanks Resolution Sought Refund or replace with a new unit.

Company Response

7/22/2022

Company states: We are the manufacturer of the product. If the customer purchased from Amazon, he would need to contact them directly to receive a refund. But, we do handle warranty repairs. If the purchase was made within one year, the customer may contact us directly by calling (800) 328-2921 and anyone of our customer service employees can assist him.

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