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Clover complaints

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785 Castro Street Suite A
Mountain View , CA 94041 | Get Directions

(855) 853-8340

http://www.clover.com

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Total Amount in Dispute:
$1,225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Clover closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Clover

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1/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $725.00 Amount Settled: $0.00

Customer Complaint

12/11/2023

We bought a groom salon 2021 July and got the clover app for payments. Discovered it didn't work with our computer program and contacted the agent to cancel. Here we are years later still being billed and no one knows how to get clover to cancel!!!! Resolution Sought Cancel service, they can see we used approx one week! And refund our monthly bill money.

7/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/20/2023

Made a deposit from our clover device into our business account. They did not put in the disclosures that they did not make deposits over the weekend or that we have to make 12 different card transactions before we can use rapid deposit. Customer service said there was nothing they could do. They can take money out on a holiday but can't deposit on a holiday. None of what the customer service representative told me was in the disclosures before I opened their card reader. Resolution Sought Refund of card reader and make deposit available as soon as possible. This is hindering my business.

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