Find a reputable business?

Complaints and Resolutions

Clover Network, Inc. complaints

Read Complaints File Complaint View Full Report

415 North Mathilda Avenue
Sunnyvale, CA 94085 | Get Directions

(650) 210-7888

http://www.clover.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$3,200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Clover Network, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clover Network, Inc.

Sort by

11/30/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $3,200.00 Amount Settled: $3,200.00

Customer Complaint

11/2/2022

This company deposited my account with all my credit card transactions my first 5 days of opening. The next week nothing each day my credit card transaction were withheld, making it nearly impossible to run my small restaurant. Approx. 500 Monday 600 Tuesday 900 Wednesday 900 Thursday 40 on Friday With labor and product being so high I need those funds as quickly as possible. I don't have a big start up fund. I live paycheck to paycheck until we hit that growth mark. There are no supervisors in center at Clover, no team leads and if you ask to speak with one they will just send you over to a line that will be disconnected. The total number of times that has happened to me is 17 times. The part that really made me cry was when I looked in my checking account and talked to my bank and they said Clover had started taking money out of my account daily. How is this allowed I'm shocked customers are allowed to be treated like this no answers, no accountability, they take your money never even saying why. Resolution Sought Deposit my account with monies due.

Company Response

11/29/2022

Consumer states: Yes they have refunded my money and I have closed my account with this company

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile