Find a reputable business?

Complaints and Resolutions

Clovis Chrysler Dodge Jeep RAM complaints

Read Complaints File Complaint View Full Report

395 West Herndon Avenue
Clovis, CA 93612 | Get Directions

(559) 314-1399

http://www.clovischryslerdodge...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Clovis Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Clovis Chrysler Dodge Jeep RAM

Sort by

2/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

My truck it's a 2022 jeep gladiator Mojave and on the dashboard and a white Rubicon truck icon mine it's black. I think the dealership sold me a truck that it's not a Mojave I already went to the dealership they say it's normal in every jeep gladiator but I don't care mine it's a black Mojave truck so I expect to have the Exactly icon of a Mojave. Resolution Sought My desire outcome it's for them to buy back the truck and refund all the money that I already paid.

Company Response

2/6/2024

We are sorry to hear that this customer wast't satisfied with his Jeep Gladiator. Unfortunately, we do not make the vehicles. We, the dealership, do not decide what icons Jeep uses on it's vehicles. Mr. Guzmen did purchase a 2022 Jeep Gladiator Mojave. It is stated on the invoice for vin#************2506. He can always reach out to the FCA and file a complaint.

Customer Rebuttal

2/6/2024

Im demanding a buy back from the dealership I bought the truck from them so I think it’s a false advertisement

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile