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Club 24 complaints

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920 South Colony Road
Wallingford, CT 06492 | Get Directions

(203) 379-0085

http://www.club24gyms.com

Mon: 5am - 11:59pm
Tue - Thu: 12am - 11:59pm
Fri: 12am - 9pm
Sat & Sun: 7am - 9pm

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Club 24 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Club 24

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12/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/13/2022

I have canceled my gym membership on multiple occasions with the club 24. I brought my account up-to-date on August 9 and subsequently paid any amount due. They still consistently call me and say that my account is not canceled. I canceled it on July 23, August 9 and then again late August . they keep calling me and saying I'm a member and need to bring the count up-to-date. I have canceled at least three times and at this point it is harassment and they cannot give me a corporate number to call to discuss . Each manager I've worked with has quit and I have no one who remembers specifics. Resolution Sought Stop harassing me and put through my cancellation which I have done three times and paid!

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