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Clutter complaints

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5855 Green Valley Circle
Culver City, CA 90230 | Get Directions

(800) 805-4023

http://www.clutter.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Clutter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Clutter

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9/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/31/2021

In 2016, I went into an agreement with Clutter.com for storage services. I only agreed to going with this company because their sales manager assured me that as long as I paid my storage rent fee on time, they would not escalate my rate. They are now insisting on a rate increase that although nominal, will progressively escalate if they are allowed to increase rent whenever they feel like it. This is a very common problem/issue with storage companies. They feel that since they have your items that they can raise the rent because it's a lot of work to move your items and people will simply be forced to accept whatever they dictate. They are based out of Culver City but have local warehouses all over. Their phone # is: 808-805-4023 Resolution Sought I would like the business to honor their original agreement with me and maintain the original rent they extended to me when they were a small business trying to get off the ground. Now they are large and successful and feel that they don't have to honor their agreement.

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