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CMC Recycling complaints

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5308 Liberty Chapel Road
Florence, SC 29506-5615 | Get Directions

(843) 665-5865

http://www.cmcrecycling.com/lo...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CMC Recycling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CMC Recycling

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I called this business to find out what scrap that I had could be taken. I was told they couldn't take my AC unit unless I had something stating it was removed by a professional. I had catalytic converters also and was told I needed a business name to sell those which I did. So I went and pulled up to the non ferrous metal spot to sell my aluminum and converters from there I was told to pull up on the scale. Another gentleman came out and looked at what was on my truck and told me to drop everything but the aluminum in the back then bring the aluminum back to the front. I was thinking so there going to take my converters and AC without proof. I just dropped the AC unit because this didn't seem right. My ac was old and full of copper and I was paid scrap tin price for the AC I was told they couldn't take on the phone. Resolution Sought Give my AC unit back for the same amount they paid since they weren't supposed to take it by their own rules anyway. Or pay a fair price for the copper that was in my unit.

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