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CNC Cabinetry complaints

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101 Kentile Road
South Plainfield, NJ 07080 | Get Directions

(718) 416-3853

http://www.cnccabinetry.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against CNC Cabinetry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CNC Cabinetry

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9/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/16/2021

Good afternoon my problem is I have damaged cabinet doors that need replacement. The sales rep Ari Gluck came to my house took a picture and he hasn't done anything for me in two months. He will not respond to my text messages or phone calls, And the cabinet factory will not deal with me they said I have to go through the sales rep all I want is my damage cabinet doors to be replaced. Resolution Sought I would like the company to tell the sales rep to honor my request and get my replacement doors!

Company Response

8/25/2021

Thank you for reaching out to CNC Cabinetry. All warrantable items are dealt with through the dealer that sold the product. In this particular case, our customer reached out to us and asked that a representative from our company meet with the homeowner. A representative of our company met with the homeowner and approved the doors to be replaced. The customer has not called back the dealer to get the doors. We will reach out to this customer directly to resolve the issue.

Customer Rebuttal

8/31/2021

I've been dealing with her name is Jennifer and this is her email.. jyoung@cnccabinetry.com.. The last couple of days we've exchanged a few emails I took some measurements which I forward them to her and I believe she's in the process of helping me, The only thing I'm confused about is they keep saying the customer is not calling back I don't know to whom they're referring to, not sure if it really matters at this point as long as the damage cabinets doors are replaced, for the record I've giving her everything she's asked for she's been on top of things so we'll see hopefully there's a a light at the end of the tunnel but nothing has been sent out yet that I'm aware of.

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