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Coachella Valley Immigration complaints

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934 South Vella Road
Palms Springs, CA 92264 | Get Directions

(760) 327-1579

http://www.cvisa.org

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Total Amount in Dispute:
$3,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Coachella Valley Immigration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Coachella Valley Immigration

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2/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

I paid for a petition that's been going on for more than 1 year, I kept calling for my paperwork. That way I could get myself another lawyer, and he just won't give me my paperwork I paid 1000 to start my paperwork and then 800 more that he insisted I had to pay and he's not gonna refund me the 800 back. They are being very unprofessional. And if you insist on calling and messaging him, he just won't answer. Resolution Sought I would like to get my paperwork and money. so I can contact another lawyer, that can help me with my petition and my immigration services

4/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/11/2022

A year ago he was paid to process a citizenship. He never gave us a case number and now he can't help us even by phone, he doesn't even know what happens with what we pay for and he doesn't want to return my money. Resolution Sought Give me a refund

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