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Coachella Valley Volkswagen complaints

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79050 Varner Road
Indio, CA 92203 | Get Directions

(888) 904-0031

http://www.coachellavalleyvolk...

Mon-Sat: 8am - 9pm
Sun: 10am - 6pm

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Total Amount in Dispute:
$70,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coachella Valley Volkswagen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coachella Valley Volkswagen

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12/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $70,000.00 Amount Settled: $0.00

Customer Complaint

12/3/2021

We bought a truck from the Coachella Valley Volkswagen dealership on September 27, 2021 the next day I had to take it back in for repairs. Since we bought the truck we have been having safety issues and i have been having to take the truck back into the dealership for repairs. The breaks were bad at first and they had to replace rotors because they were worn out. After a while I was driving on the freeway when the power steering went out and had to drive off the freeway almost causing an accident. They did repair the parts but not properly until now the steering wheel and breaks are lagging and making noise. On November 26, 2021 we were driving out of town and the front passenger wheel split in half causing us to drive off the road. When we finally replaced the wheel with the spare and got going, we drove down about a mile and the transmission blew out on us. Resolution Sought I would like Coachella Valley Volkswagen to take that truck back and give me a full refund of my deposit & payments made for this truck. I Will Also Like to be reimbursed for the tickets i got for letting the truck stay in the desert unattended plus the tow back to my house.

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