Find a reputable business?

Complaints and Resolutions

Coast Chevrolet complaints

Read Complaints File Complaint View Full Report

4012 14th Street
Pascagoula , MS 39567-2406 | Get Directions

(228) 205-4594

https://www.coastchevy.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$32,846.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Coast Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Coast Chevrolet

Sort by

10/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $32,846.00 Amount Settled: $0.00

Customer Complaint

9/25/2023

I bought used 2015 Silverado it had 2 service warnings 1 service trailer brakes 2 service lane assist and needed a radio replaced that I needed to bring it on Monday be cause there was a repair order. they have told me 5 times it was fixed and to come pick it up. Every time I pick it up starts giving the same warnings. Today they assured me it was fixed only to have it code service traller brakes before I got out of their parking lot. I asked for a refund today and Dan Schian the sales manager laughed at me. Went I asked him who the owner was he told me he was Resolution Sought Refund $20641 pay the 12,205 current principal balance 17000 down, 400 radio 90 jack tool kit $1850 (4) BFG All terrain K02 tires $600 (4) Used factory stock rims $291 Key and Fob $100 Paid for warranty deductible $315 Finance payment refund = $20641

Company Response

9/27/2023

We have offered to trade this customer out of this truck and give him the same amount he purchased it from us toward another unit. Our General Manager is more than willing to help if the customer will agree not to use profanity in our showroom or around other customers.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile