Complaints for Coast Credit Corporation in Los Angeles, CA

125 South Vermont Ave
Los Angeles, CA 90004 | Get Directions

(213) 739-7762

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company is attempting to collect a debt and refuses to accept a payment. Another complainant alleges while working with the creditor, she was contacted by this company. When the consumer contacted the company to explain they had the wrong amount due, the company could not provide any personal information. The complainant tried to send the company an updated statement showing she is working with the creditor to resolve the debt, but the company refused to accept her statement. Both complainants allege poor customer service. To date, both complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Coast Credit Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Coast Credit Corporation complaints