Complaints for Coast Mitigation and Associates in Santa Ana, CA

1820 East Garry Avenue, Suite 107
Santa Ana, CA 92705 | Get Directions

(949) 812-4680

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses unfair and unethical collection tactics in trying to collect on past due debts. Complainants allege the company makes calls to their employment fails to provide proof of debt gives out personal information of debtors makes harassing calls. Other complainants allege they do not know the individuals the company calls to collect for.~~The company responds to some complaints by stating they are aware of and adhere to collection laws and agreeing to cease collection calls and agreeing to set up payment arrangements.

Complaint Closing Statistics

0 complaints against Coast Mitigation and Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Coast Mitigation and Associates complaints