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Coast To Coast Carports, Inc. complaints

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22525 I-40
Knoxville, AR 72845 | Get Directions

(866) 681-7846

http://www.coast-to-coastcarpo...

Toll Free: (866) 267-3790 Existing Customers

Toll Free: (866) 681-7846 New Customers

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Total Amount in Dispute:
$15,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Coast To Coast Carports, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Coast To Coast Carports, Inc.

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2/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/21/2022

Its been one year that I gave this company a down payment, they will not refund my money if I cancel, and have not given me a starting date, could you call me?!! Resolution Sought Do the job or refund my money!

Company Response

2/16/2022

Mr. Danzinger canceled his order on 1/26/22. I will get with our direct sales manager regarding the refund.

12/12/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

11/22/2021

I purchased a garage in September of 2020, I was told I would get my garage in a couple months. My contract says with in 120 days. When I called on November I was told that Montana was closed for the rest of the year and I would not get my garage till spring of 2021. I have been calling since March and I was told I was on the priority list and I will be getting a call with in a couple days. I kept calling and now November 18 I was told again that Montana is closed and I won't be getting my garage until may next spring.. it has been 14 months and there not doing anything. Resolution Sought I would like my garage delivered and maybe some compensation on my contract payments.

Company Response

11/23/2021

We have been trying to get ahold of Mr. Gudmundson several times today with no luck. We need him to call in today or he will not be getting his building until the spring of 2022

Customer Rebuttal

11/25/2021

I contacted coast to coast and they said they will deliver my garage but I have to supply the heavy equipment for them. This is not in my contract. I was told that this was part of the cost of installation.

Company Final Response

12/10/2021

My apologies for the delayed response regarding the customer's complaint. The customer's dealer should have made him aware of the lift situation. If the dealer emailed a booklet, it is on every other page as well. Also, when the rep called to schedule him. I do show in the notes that the crew that was working on his building, had a personal family matter that has delayed the completion of the customer's building. They are working on getting the crew back out there as soon as possible.

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