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Coast to Coast Financial Solutions complaints

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101 Hodencamp Road, Suite 120
Thousand Oaks, CA 91360 | Get Directions

(888) 877-4700

http://www.c2cfsi.com

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Total Amount in Dispute:
$94.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coast to Coast Financial Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coast to Coast Financial Solutions

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $94.40 Amount Settled: $0.00

Customer Complaint

5/6/2024

I got a notice in March from coast to coast financial solutions saying they are a collection agency and we owe 94.40 to GFL Environmental. The account is in my husbands name., Renjan BHASI. We paid with check right away and I called GFL and they told me I don't owe anything more and I even closed the account. After that with notice date of 3/29/2024, again we got a paper from coast to coast saying we owe money. I thought it was sent by mistake. Again I called GFL they said it was paid with check on March 21 and we don't owe them anything. Now, everyday I am getting calls coast to coast solutions saying I owe them money and that the GFL corporate office is still showing money and it was write off so I won't be able to pay GFL. GFL says we owe nothing to them. GFL said they can't do anything about coast to coast solutions. Coast to coast solutions is saying we have to send them proof if not it will go into record. Why should I send proof when the original company is saying I don't owe any money. Resolution Sought Stop harassing us. Even after I told them multiple times it's paid off shouldn't they be contacting GFL to clear this. They are just illegally trying to extract money from us. We forgot to initiate autopay after adding new card. Yes it was our fault. We paid the bills. They should not be calling us asking us for proof.

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