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Coast To Coast Home Warranty LLC complaints

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300 South Harbor Blvd Suite 1000
Anaheim, CA 92805 | Get Directions

(800) 417-6690

http://www.coasttocoasthomewar...

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Total Amount in Dispute:
$237.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Coast To Coast Home Warranty LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Coast To Coast Home Warranty LLC

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6/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $237.00 Amount Settled: $0.00

Customer Complaint

5/23/2024

I was told Coast To Coast Home Warranty ins. could cover my house for the amount listed above for 3 years maximum. Later my account I saw was in a negative cause of them. I was mislead in this insurance policy and requested my money to be returned. They said no. I also asked for my contact to be canceled. Some rude lady hung up in my face..Their number is1800-417-6690.Please assist me in getting my refund back. I'm a elderly disable lady that was played on as a senior. Resolution Sought Get my refund back.

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